Frequently Asked Questions

Q. How do I schedule an appointment?

A. To schedule an appointment, please call our main number at 618-998-7600 during regular business hours. If this is an Emergency, please call 9-1-1.

Q. What do I need to bring to each appointment?

A. Please bring your insurance card to each appointment. Your insurance and demographic information (name, address, etc.) will be verified at each visit. Co-payments are also expected when you check in. We also encourage you to bring all your prescription medication(s) in their original bottles or a list of all medications and doses. This will allow your provider to review your medications to be certain you are taking them appropriately. You should also bring any over-the-counter vitamins or supplements, as these may interact with the medications you are taking.

Q. Is my insurance accepted?

A. We take most major medical insurances. Please call for specific details on coverage.

Q. Do I need to do anything in preparation for my upcoming appointment?

A. If it is necessary for you to have laboratory tests, you will be informed prior to your appointment. The results will be reviewed with you during your visit.

Q. How am I informed about my test results?

A. You will be contacted promptly with any abnormal test results, and within 10 days with normal results. If you are not contacted within two weeks, please call the office.

Q. How do I request a prescription refill?

A. If your prescription will be filled at a local pharmacy, contact your pharmacist directly at least 24-48 hours before you need your medication. The pharmacist will have all the necessary information and will contact us on your behalf if any additional information is needed.

Q. If my provider wants me to see a specialist, how do I make arrangements?

A. If your provider feels it is necessary for you to see a specialist, our staff will make arrangements for you and obtain any pre-authorizations needed. If you have made your own appointment to see a specialist, and your insurance plan requires a referral, please call the office. You will need to provide the specialist's name, address, telephone, and fax numbers. Forty-eight hours are required to process a referral request.

Q. How do I let you know if it is okay to discuss my healthcare issues with my spouse/family/friend?

A. Maintaining confidentiality is very important to us. In order for us to discuss your medical information with those you wish, you must complete a written authorization form, giving us permission to do so. All patients 18 years of age and older must give authorization if they want us to be able to discuss their health care information with parents/guardians. Forms are available in the office.

Q. How do I reach a provider after hours or on the weekends?

A. Prescription refills will not be filled during non business hours, please call during our posted business hours and allow up to 48 hours for all prescription refills. If this is an Emergency, please call 9-1-1. If you are at the emergency room, the hospital will be able to contact our physicians.

Q. What if I have a general medical question?

A. If you have a general medical question, of a non-urgent nature, a message will be sent to the nurse who works with your provider. The nurse will make every effort to return your call as soon as possible. All calls will be returned before the end of the business day on which they are received. Questions that require an immediate response will be transferred to your physician.

Q. Are you currently accepting new patients?

A. Yes we are accepting new patients and would consider it an honor to take care of your heart needs.

Q. How do I request my medical records?

A. For any release of a patient's medical record, we must have a signed authorization form from the patient or if a minor, from the patient's parent or legal guardian. These forms are available in the office. Please allow a minimum of 72 business hours.

Q. Where is your office located?

A. 3331 W. DeYoung St., Suite 100 • Marion, IL 62959.

Q. What are your hours?

A. Monday through Friday, 8 a.m. to 5 p.m.

Q. What if I need to cancel or reschedule my appointment?

A. If you must cancel or reschedule your appointment, please give our office a minimum of 24 hour notice to do so.