Heartland Regional Medical Group

Multi-specialty healthcare provider group serving the Marion community

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  • Services
    • Cardiology
      • Frequently Asked Questions
      • Heart Failure
    • Colorectal Surgery
      • Colonoscopy
      • Colorectal Cancer
    • Ear, Nose and Throat (ENT)
      • Balloon Sinuplasty
      • Deviated Septum
      • Myringotomy Tubes
      • Nasal Valve Repair
      • Sinusitis
    • Express Care
    • Family Medicine
      • Chronic Care Management
      • Diabetes Management
      • Geriatric Medicine
      • High Blood Pressure
      • Preventative Care
      • TeleHealth Medicine
      • Thyroid Issues
      • Weight Management
      • Wellness Visits
    • Gastroenterology
      • Colonoscopy
      • Colorectal Cancer
      • Gallstones
      • GERD
      • Irritable Bowel Syndrome (IBS)
    • General Surgery
      • Colonoscopy
      • Gallbladder Problems and Treatment Options
      • GERD
      • GERD Q&A
      • Hemorrhoids
      • Hernia
      • Mole Removal, Lumps & Bumps
    • Hematology and Oncology
    • Occupational Health
    • Orthopedics
      • Hand and Wrist Pain
      • Joint Replacement
        • Anterior Hip Replacement
        • Knee Replacement
        • Shoulder Joint Replacement
        • Total Hip Replacement
      • Rehabilitation & Physical Therapy
      • Shoulder Pain
      • Sports Medicine
    • Podiatry
      • Bunions
      • Diabetic Foot Care
      • Hammertoe
      • Limb Preservation
      • Plantar Fasciitis
    • Pulmonary
    • Urology
      • Ask the Urologist
      • Incontinence
        • Sling Surgery for Incontinence
      • Prostate Cancer
      • Vasectomy
    • Vascular Surgery
      • Peripheral Artery Disease (PAD)
      • Varicose Veins
    • Wound Care
      • Limb Preservation
  • Providers
    • Cardiology
      • Ahmad Abdin, MD
      • Carol Clark-Kutscher, ANP-BC
      • Victor Mwansa, MD, DIM, MRCP (UK), FACC, FSCAI
      • Kaci Spencer, PA-C
    • Colorectal Surgery
      • Amar Mukerji, MD, MS
    • Ear, Nose and Throat (ENT)
      • Jacques Papazian, MD
      • Barry Rosenblum, MD
    • Express Care
      • Rhonda Heatherly, NP
      • Amy Stacey, PA-C
      • Kate Stigall, PA-C
    • Family Medicine
      • Rachel Bailey, MSN, APRN, FNP-C
      • Jodi Bryant, MD
      • Suzanne Burge, MD
      • Robin Dailey, FNP-C
      • Elizabeth Eversmann, FNP-BC
      • Eric S. Graham, MD
      • Nicole Kennedy, MD
      • Sherri Parr, PA-C
      • Lindsey Sollers, FNP
      • Abigail Summers, FNP-BC
    • Gastroenterology
      • Raza Hamdani, MD
    • General Surgery
      • Kevin Claffey, MD
    • Hematology and Oncology
      • Sujatha Rao, MD, PC
    • Orthopedics
      • Craig A. Beyer, MD
      • Richard Morgan, MD
    • Podiatry
      • Asim Qureshi, DPM
    • Pulmonary
      • Anthony Courey, MD
      • Amy Quertermous, APN
    • Urology
      • Stacey Leithliter, PA-C
    • Vascular
      • Sergio Casillas, MD, RPVI, FACS
  • Find Us
    • Cardiology
    • Colorectal Surgery
    • Ear, Nose, Throat (ENT)
    • Express Care
    • Family Medicine
    • Gastroenterology
    • General Surgery
    • Hematology and Oncology
    • Occupational Health
    • Orthopedics
    • Podiatry
    • Pulmonary
    • Urology
    • Vascular
    • Wound Care
  • Patient Resources
You are here: Home / Patient Rights & Responsibilities

Patient Rights & Responsibilities

You have the right to:

  • Be treated in a dignified and respectful manner and to receive reasonable responses to reasonable requests for service.
  • Effective communication that provides information in a manner you understand, in your preferred language with provisions of interpreting or translation services, at no cost, and in a manner that meets your needs in the event of vision, speech, hearing or cognitive impairments. Information should be provided in easy to understand terms that will allow you to formulate informed consent.
  • Respect for your cultural and personal values, beliefs and preferences.
  • Personal privacy, privacy of your health information and to receive a notice of the facility’s privacy practices.
  • Pain management.
  • Accommodation for your religious and other spiritual services.
  • Access, request amendment to and obtain information on disclosures of your health information in accordance with law and regulation within a reasonable time frame.
  • Have a family member, friend or other support individual to be present with you, unless that person’s presence infringes on others’ rights, safety or is medically contraindicated.
  • Care or services provided without discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.
  • Refuse care, treatment or services in accordance with law and regulation and to leave the facility against advice of the physician.
  • Have a surrogate decision-maker participate in care, treatment and services decisions when you are unable to make your own decisions.
  • Receive information about the outcomes of your care, treatment and services, including unanticipated outcomes.
  • Give or withhold informed consent when making decisions about your care, treatment and services.
  • Receive information about benefits, risks, side effects to proposed care, treatment and services; the likelihood of achieving your goals and any potential problems that might occur during recuperation from proposed care, treatment and service and any reasonable alternatives to the care, treatment and services proposed.
  • Give or withhold informed consent to recordings, filming or obtaining images of you for any purpose other than your care.
  • Participate in or refuse to participate in research, investigation or clinical trials without jeopardizing your access to care and services unrelated to the research.
  • Know the names of the practitioner who has primary responsibility for your care, treatment or services and the names of other practitioners providing your care.
  • Formulate advance directives concerning care to be received at end-of-life and to have those advance directives honored to the extent of the facility’s ability to do so in accordance with law and regulation. You also have the right to review or revise any advance directives.
  • Be free from neglect; exploitation; and verbal, mental, physical and sexual abuse.
  • An environment that is safe, preserves dignity and contributes to a positive self-image.
  • Be free from any forms of restraint or seclusion used as a means of convenience, discipline, coercion or retaliation; and to have the least restrictive method of restraint or seclusion used only when necessary to ensure patient safety.
  • Access protective and advocacy services and to receive a list of such groups upon your request.
  • Examine and receive an explanation of the bill for services, regardless of the source of payment.

You have the responsibility to:

  • Provide accurate and complete information concerning your present medical condition, past illnesses or hospitalization and any other matters concerning your health.
  • Tell your caregivers if you do not completely understand your plan of care.
  • Follow the caregivers’ instructions.
  • Follow all medical center policies and procedures while being considerate of the rights of other patients, medical center employees and medical center properties.

 

 

PATIENT INFORMATION AND RESOURCES

  • Accepted Insurance
  • Billing Information
  • New Patient Information
  • Notice of Privacy Practices
  • Patient Policies
  • Patient Portal
  • Patient Portal Frequently Asked Questions
  • Patient Rights & Responsibilities
  • Surprise Billing: Your Rights and Protections
  • Notice of Non-Discrimination: Español • 繁體中文 • Tiếng Việt • 한국어 • Tagalog • العربية • Diné Bizaad • Polski …
  • Notice of Privacy Practices
  • Patient Policies
  • Terms of Use
  • Notice of Non-Discrimination: Español • 繁體中文 • Tiếng Việt • 한국어 • Tagalog • العربية • Diné Bizaad • Polski …
  • Surprise Billing: Your Rights and Protections

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